🧾 PetWings Refund Policy
At PetWings, we strive to provide reliable, professional, and compassionate pet transport services. We understand that sometimes plans change, and we’re here to support you with a fair refund process.
📌 Refund Eligibility & Deductions
Refunds are processed based on the timing of your cancellation and the progress of your booking:
| Stage | Refund Percentage |
|---|---|
| Cancellation within 24 hours of booking (no services initiated) | 100% Refund |
| Cancellation after 24 hours but before pickup scheduling | 75% Refund |
| Cancellation after pickup is scheduled, but before transport | 50% Refund |
| Cancellation after transport has started | No Refund |
⚠️ Non-Refundable Scenarios
Failure to provide required documentation (vaccination records, travel certificates, etc.)
Incorrect or false information that affects transport eligibility
Customer no-show or delay that disrupts the pickup timeline
💸 Crypto Refunds
If you paid with BTC or USDT, refunds will be issued in the same currency, minus any applicable network fees.